Managed IT Services That Go Beyond Break-Fix
Waiting for things to break costs more than preventing them. Our managed IT services give you proactive monitoring, real engineers on your helpdesk, and a team that actually knows your environment — not just the ticket that just came in.
What Managed IT Services Include
Every managed services engagement includes the full stack below. We do not sell individual services a la carte because security, monitoring, and support work best when they work together.
24/7 Monitoring and Alerting
We monitor your servers, network devices, endpoints, and cloud resources around the clock. When something goes wrong, we know about it before you do — and we start working on it immediately.
Patch Management
Operating system updates, firmware patches, and application updates deployed on a regular schedule. Critical security patches are applied within 48 hours. Every patch is tested before deployment.
Helpdesk Support
Your team contacts real engineers — not a phone tree that routes to someone reading from a script. We handle password resets, software installs, connectivity issues, and everything in between.
Security Management
Endpoint protection, firewall management, email security, and threat detection included in every managed services plan. Security is not an add-on — it is part of the baseline.
Backup and Disaster Recovery
Automated daily backups with regular recovery testing. We verify that your backups actually work — not just that the backup job completed. Full disaster recovery planning and documentation included.
Vendor Management
We handle your ISP, phone system, printer, and software vendors so you do not have to. When something breaks on their end, we open the ticket, track the resolution, and follow up until it is fixed.
Our Technology Stack
We are transparent about the tools we use and why we chose them. Every tool in our stack has been evaluated against alternatives and selected for reliability, not vendor kickbacks.
Remote Monitoring & Management
Agent-based monitoring on every endpoint and server. Real-time health dashboards, automated remediation scripts, and remote access for instant support.
Professional Services Automation
Every ticket, change request, and project is tracked, documented, and reportable. SLA timers start automatically. Nothing falls through the cracks.
Security Stack
Next-gen endpoint protection with active threat hunting, managed detection and response, and email security with phishing protection.
Backup & Recovery
Image-based backups with instant virtualization capability. If a server dies, we can spin up a virtual copy within minutes while replacement hardware ships.
Onboarding: What to Expect in the First 30 Days
Switching IT providers is disruptive if done poorly. We have a structured onboarding process that gets us productive fast without interrupting your team's daily work.
Discovery and Documentation
We inventory every device, user account, software license, and vendor relationship. Network diagrams are drawn. Current pain points are documented. Credentials are securely transferred.
Agent Deployment and Monitoring Setup
RMM agents are deployed to all endpoints and servers. Monitoring thresholds are configured for CPU, memory, disk, and network. Backup verification begins. Alerting rules are tuned to reduce noise.
Security Baseline Implementation
Endpoint protection is deployed. Email security is configured. Firewall rules are reviewed and tightened. MFA is enabled on all critical accounts. A vulnerability scan is run and findings are triaged.
Team Training and Go-Live
Your staff gets a walkthrough of the new helpdesk process — how to submit tickets, expected response times, and escalation contacts. We run a live test of the support workflow and confirm everything works.
Managed IT vs. Break-Fix: Why Proactive Wins
Break-fix IT charges you by the hour when something goes wrong. That creates a financial incentive to not prevent problems. Managed IT flips that model — we succeed when your systems run smoothly, because that is what our contract is built around.
| Factor | Managed IT | Break-Fix |
|---|---|---|
| Monthly Cost | Predictable flat rate | Unpredictable, spikes during outages |
| Downtime | Prevented through monitoring and maintenance | Addressed after it happens |
| Security | Included — patching, monitoring, endpoint protection | Usually an afterthought or add-on |
| Vendor Incentive | Fewer problems = happier client | More problems = more billable hours |
| Annual Cost (20-person company) | $24,000 - $48,000/year | $15,000 - $80,000/year (unpredictable) |
Service Level Agreements and Response Times
Our SLAs are written in plain language with measurable targets. If we miss a response time, you know about it — because we report on SLA compliance monthly.
Full outage or security incident affecting all users
Response
15 minutes
Resolution Target
4 hours
Major system degraded, affecting multiple users
Response
30 minutes
Resolution Target
8 hours
Single user impacted, workaround available
Response
2 hours
Resolution Target
24 hours
Request, question, or minor issue with no business impact
Response
4 hours
Resolution Target
48 hours
Escalation Path
Related Services
Ready to Stop Putting Out Fires?
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